An Overview of After Sales Services of Material Handling Equipment

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After-sales service is one of the best ways to build a powerful and reliable brand. In fact, it paves the way for greater customer satisfaction and customer retention. Hence, every leading industry focuses on high standard after-sales service. Material handling equipment also joins the league.
After-sales services win the customer's trust and serve as a word of mouth promotion.  In the case of material handling equipment & warehouse equipment, after-sales service becomes almost an indispensable part of customer service without which accomplishing solid brand building is a distant dream.  
There are several companies that are dealing with material handling equipment but only very few have been able to create their mark. Linde MHE is one of them in the coveted list. Complete commitment to meet quality expectations at all levels, from manufacturing to the customer support has made Diesel forklift a brand to reckon with.
Components of After-Sale Services
Some of the vital components of after-sales service include:
  • Installation services including supervision and start-up
  • On-site Troubleshooting  and Repair
  • Service & Maintenance Contracts
  • Remote Diagnostic Analysis
  • Inspections
  • Operator Training

Apart from the above-mentioned services that ensure the fundamental requirements of the industrial clients are met even after post-purchase; there are some other provisions and facilities that add value to the customer-dealer relation. These include:
Period of Guaranteed Service: Providing at least six months of the warranty period is an essential part of the deal.  This gains the customer’s confidence as it relieves the customer from countering any issues at the initial phase of operation.
High Availability of Spare parts and Components: In addition to this, the easy availability and supply of spare parts also make it lot more convenient for the customers. All reputed brands including Linde provide spare parts of all different equipment so that no client has to face disappointment in case of spare requirement.
Quick Response: When the equipment is down, your total warehouse suffers and only a reliable brand can understand this. There can never be a gap for downtime to sneak in; hence responding to diagnosing your problems is also a critical factor that needs to be addressed.
Preventive Measurement Services: A regular check-up and maintenance of your equipment can save you from unwanted future costs. A custom preventive maintenance program devised to meet the customized requirements of your material handling equipment can be a great bonus. Some of these include:
  • Standard oil and fluid changes
  • Multipoint forklift inspections
  • Skilled troubleshooting
  • Flexible scheduling etc
One thing is very crucial for a longer customer-company partnership and that is trust. The deals and contracts must be clear and transparent. Linde forklift aftersales parts & service is known to be highly reliable that has strengthened the company’s footing in the industry. Empowered with a team of highly qualified and experienced professionals and engineers the company is able to deliver what it says. From battery maintenance to full-fledged overhauling services, customers bank on Linde for its support services.
So, if you are planning to purchase/hire/lease material handling equipment for your set up you can definitely go for Linde.  Our equipment range ensures efficient and smooth performance for long and is supported with consistent and proven after-sale services. What more, even the costing is reasonable, as it offers the best forklift price in India.
To know more about Linde products and services call us today!

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